Satisfaction lets consumers participate in conversations about customer service issues specific to particular companies or products

By admin at November 29, 2007 | 10:51 pm | Print

What Company Is Offering:
Satisfaction is people-powered customer service for absolutely everything. More specifically, though, it’s a place where communities of customers come together to answer each others questions, share ideas with each other or with an organization, report and solve problems and generally talk about about what matters to them around these products or services.

When the organization or company is involved too it gives them a way to engage with their customers around the issues that matter to their customers most. Satisfaction provides a neutral playing ground where companies and customers can interact to everybody’s benefit.
How It Works:
Satisfaction lets consumers participate in conversations about customer service issues specific to particular companies or products. A recent post in the Twitter section, for example, describes a problem one consumer had getting a Twitter application to update in Facebook. In the Timbuk2 section, another contributor asks for advice about laptop messenger bags. Participants in the conversations can include both customers and company employees (clearly labelled as such), and the posts ranked as most useful get propelled to the top of the list. Discussions are controlled by the community, free of impersonal contact forms or company censorship. Marketers who choose to join in, meanwhile, are freed from repetitive support tasks and able to engage their customers in a more collaborative way. The service is currently free for those on both sides of the equation.

Find the company that makes the product you want to talk about and click it.
Ask a question or start a topic in the Hey Satisfaction Unlimited! box above. If there’s a similar topic already, you can join the conversation in progress. They’ll notify you via email whenever people reply to the topic you posted.
More at:http://getsatisfaction.com/

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