New Avaya research

Findings:80 percent of SMEs underprepared to meet customer needs

By at November 25, 2011 | 8:41 am | 0 Comment

Findings:80 percent of SMEs underprepared to meet customer needs

New Avaya research reveals a discrepancy between the need for responsiveness in SMEs and their ability to effectively communicate and deal with customers in today’s volatile market. According to a recent survey of 700 senior managers in small and medium enterprises (SMEs) in the UK and Germany, over two-thirds (68%) see responsiveness as the most important factor more...

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Avaya research reveals the hidden dangers of overworking

By at August 30, 2011 | 4:28 pm | 0 Comment

Avaya research reveals the hidden dangers of overworking

81% of UK and German SME decision makers feel that demanding work commitments are to blame for struggles in their personal lives . New Avaya research has shed light on the extent to which an over commitment to work can negatively impact employees’ personal lives. According to a survey of 700 senior managers in small and medium businesses (SMEs) conducted Summer more...

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