customer needs
Findings:80 percent of SMEs underprepared to meet customer needs
By VisionwizTeam at November 25, 2011 | 8:41 am | 0 Comment
New Avaya research reveals a discrepancy between the need for responsiveness in SMEs and their ability to effectively communicate and deal with customers in today’s volatile market. According to a recent survey of 700 senior managers in small and medium enterprises (SMEs) in the UK and Germany, over two-thirds (68%) see responsiveness as the most important factor more...
