4 Online Helpdesk For Customer Support Services

By VisionwizTeam at January 16, 2014 | 11:22 am | Print

4 Online Helpdesk For Customer Support Services

4 Online Helpdesk For Customer Support Services

1.


HotHelpDesk

Hot Help Desk software is a free online help desk for customer support service, trouble ticket management and email management.

It’s a 100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates.

Your customers can create and update tickets via online web based form or through email easily, so technicians are able to track the history of support requests from inception to resolution, including routing, ownership and transfers

2.


Firefly

Firefly is a new screen sharing software that aims to help you communicate with your customers in real-time.

With Firefly, you can watch as customers fill out forms in real-time allowing you to catch mistakes before they happen.

Firefly also remove sensitive information like passwords from form fields.

This means that your customer’s password never hits our server, and is never seen by the customer rep

3.


ChoiceView

ChoiceView aims to help businesses to share visual information in real-time during smartphone conversations.

It means that when your customers, employees, or other stakeholders call in to place an order or ask for information, you can increase their understanding (of your product) by sending pictures, graphics, or text to their smartphones while they talk (or chat).

Those images appear on the caller’s smartphone screen as your live support staff sends them.

By combining instantaneous visual and audio information, ChoiceView increases comprehension, problem solving, and recall by as much as 50% over just hearing it.

4.


Zendesk

Zendesk is simple On-demand Support Tool for Any Company, Large or Small .

Zendesk extends good help desk karma to any company looking to offer professional-grade support service with very little effort.

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