Businesses strive to give you good service but they can’t be successful in this unless they get consumers’ feedback about how they are doing.
So how about using some apps that might help you to gather feedback from the consumers?
What Is VocalBee?
Well,you might say there are few sites like yelp which are already using this kind of concept. Gathering feedback of consumers.
So,what’s so special about this site?
It’s not like yelp:
Here your feedback will be given directly to the entity that you are talking about. This mechanism would create better relation between you as a customer and the business or town you are talking about.
How It Works:
VocalBee app uses Google places to give you local listings. You need to open the app and see the listing. If you don’t see the entry you want then search it using search box.
Once you select the town/business select what kind of communication you want to do. Then write what you want, take picture if you want and send.
Behind the scene they create a problem ticket for the town/city. If town/city comes on the platform then they can reply you directly, post events, announcements etc.
You can give a quick feedback to restaurant you visited and restaurant can give you a coupon as appreciation. They can also post promotions once they come on the platform and broadcast special events and announcements.
Your ideas can be voted by other people on their wall. This is a crowd sourcing solution to make sure you will be heard.
Businesses will see these ideas and voting associated with it and start considering implementations of popular ideas.
Best Part Is
With VocalBee once business or town comes on board they will route your question to appropriate department so that you will potentially get close to real-time support.
Interesting idea.In my view,this apps could work because they are trying to solve some real problems. My suggestion would be to focus on few key categories.