Opal launching Intelligent Call Engine
By Vineet at February 1, 2010 | 4:33 am | Print
What Company Is Offering:
Opal provides communication solutions to UK organisations, serving the needs of over 200,000 business and public sector customers and working with over 350 wholesale partners nationwide. Opal has been dedicated to serving the needs of business customers across the UK, since 1993.
Recent Updates:
Opal, the dedicated provider of NGN technology for the channel is launching a new market-leading inbound platform ICC/ICE (Intelligent Call Control/Intelligent Call Engine).
How It Works:
The ICC portal can be provided to end-users as a user friendly self-serve solution or sold as a managed service. It allows end-users to fully manage their estate of inbound numbers and to deploy and manage services such as single translations, call divert plans, ratio plans, fax-to-email, scalable call queuing, data capture, time-of-day routing and configurable call attendant. In addition it can be completely white-labelled to allow Partners to offer their own branded portal.
How This Company Is Progressing:
The Group has invested over £200m in its Next Generation Network (NGN), which demonstrates their commitment to providing converged ICT solutions that will support UK companies through the 21st Century.
Company Details:
www.opal.co.uk or contact Will Ockenden or Eloise Garrett at Lucre on 0113 243 1117; opal@lucrecommunications.com
PR Release By Realwire
