How To Resolve A PayPal Dispute For Your Transaction
By Vineet at January 30, 2010 | 12:15 am | Print
If you are using paypal for online selling and purchasing then it is quite common that you must have faced some problem at some point of time during your transaction .If that has happened with you then you can resolve the matter just follow few easy steps.
Tips To Follow For Resolving PayPal Disputes:
If you find that your seller is not answering your e-mails or messages or if they are not going to provide you a refund.Then you can file a PayPal dispute for the transaction. You just need to wait ten days after payment was received (or cleared, whichever comes last). PayPal will not allow buyers to file a PayPal dispute prior to this, to allow more time for late shipments to arrive and to give buyers and sellers an opportunity to resolve the situation themselves.
Now login PayPal’s website at www.paypal.com. Log in to your account; be sure ‘Account” is selected at login, not “Recent Transactions.”
Now just locate the transaction for which you wish to file a PayPal dispute. On your PayPal “Overview” page, you will see your most recent transactions listed under “My Recent Activity.” If the transaction you want to dispute is not listed there, click the “Payments Sent” tab (the third option listed directly above your most recent transactions) to find a list of all of your PayPal payments for the last 30 days. If your transaction is not listed there, you are beyond the time limit allotted to file a PayPal dispute and you will not be able to dispute the transaction through PayPal.
Click “Details” for the PayPal transaction you will be disputing, which is the fifth option listed in the transaction table. On the “Details” page, scroll down to the bottom. You will see a short blurb starting with “Need help?” In this blurb, there is a link to the PayPal Resolution Center; click this link, and you will be brought to a new page where you can file a PayPal dispute for that transaction.
Now just choose the type of PayPal dispute you are filing on the next page. There are two general options: one for an “item dispute,” which means you purchased the item but it never arrived, or the item you received is significantly different than the item you purchased (for example, your package never arrived, you purchased a new item and received a used or damaged item, you purchased a dress and received a book); and one for “unauthorized transactions,” which means money was removed from your PayPal account without your knowledge or approval. Choose the option that best fits your PayPal dispute, and then select “Continue.”
